Want to understand customs clearance process for parcel post, air freight, and sea freight shipments 

Parcel post customs clearance Process

1. E-mail us the following documents:  This email address is being protected from spambots. You need JavaScript enabled to view it.

  • Commercial invoice provided by the supplier OR  receipt of payment if purchased online OR purchase order OR invoice from the online shop
  • Letter from Australia post / Notice of the arrival of your parcel post  
  • Letter of authorization (We will send you blank template to fill it out)

2. Licensed post customs broker will compile your customs entry, classify commodities and lodge electronically import declaration to Australian customs

3. After customs entry lodgement, We will Tax Invoice you for our agency fees plus Customs duty, customs GST and government customs processing charges will be sent to you with Customs entry.

4. We will notify you status once it is Release by Customs and Quarantine.

5. Customs automatic system will notify to Australia post that your parcel post shipment is Clear.

6. Australia post will deliver your parcel post to you.

Air freight customs clearance process

1. E-mail us the following documents:  This email address is being protected from spambots. You need JavaScript enabled to view it.

  • Air waybill copy
  • Commercial invoice from supplier 
  • Packing list
  • Letter of authorization (We provide you blank template to fill it out)

2.Licensed air freight customs broker will compile your customs entry, classify commodities and lodge electronically import declaration to Australian customs

3. After customs entry lodgement, We will Tax Invoice you for our agency fees plus Customs duty, customs GST and government customs processing charges will be sent to you with customs entry.

4. We will notify you status once it is released by customs and quarantine.

5. We will arrange delivery to your door, you required to inform us if you want us to arrange delivery or you can arrange to pick up accordingly.

Sea freight customs clearance process

1. E-mail us the following documents:  This email address is being protected from spambots. You need JavaScript enabled to view it.

  • Bill of lading or Arrival notice Or Pre-alert
  • Commercial Invoice from supplier
  • Packing list
  • Packing declaration 
  • Letter of authorization (We provide you blank template to fill it out)

2.Licensed sea freight customs broker will compile your customs entry, classify commodities and lodge electronically import declaration to Australian customs

3. After customs entry lodgement, We will Tax Invoice you for our agency fees plus Customs duty, customs GST and government customs processing charges will be sent to you with customs entry.

4. We will notify you status once it is released by customs and quarantine.

5. We will arrange delivery to your door, you required to inform us if you want us to arrange delivery or you can arrange to pick up accordingly.